Cultura y mediación en el lugar de trabajo

Francisco J. Medina, Jorge Cea Rodríguez, Jimena Ramírez-Marín

Resumen


El análisis de los conflictos y de la mediación en el ámbito de las organizaciones es un area de gran interés teórico y aplicado. En las organizaciones actuales, con una elevada diversidad demográfica, es necesario estudiar estos procesos utilizando claves culturales. En este artículo estudiaremos cómo la cultura influye en la elección del sistema de resolución de disputas, qué estrategia de resolución de disputas utilizan las partes , y cómo es el nivel de confianza percibida por las mismas. La cultura además afecta a lo que es importante para las partes que tienen una disputa y los comportamientos que son apropiados.


Palabras clave


Conflicto; mediación en el trabajo; cultura y confianza

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